AVICS is AVE Africa's end-to-end motor claims platform. It puts insurers, garages, assessors and suppliers on one system — so claims move faster, settlement costs stay in check, and every decision is auditable.
AI on every claim
Fraud scored before payout
Faster settlements
Straight-through digital workflow
Full audit trail
Every action logged & traceable
Mobile apps — coming soon
Where we are today
Currently running live pilots with motor insurers in East Africa.
We're onboarding early partners now. Book a demo to see the platform on your own claims data and discuss a pilot.
The questions every insurance team asks before they commit — answered directly.
The problem it solves
Claims bounce between phone calls, spreadsheets, WhatsApp and paper. AVICS replaces that with one digital workflow from first notice of loss to settlement — no lost files, no chasing.
How it saves money
Assessors, garages and parts suppliers submit competitive bids per claim. You see the options side by side and award the best value — reducing over-quoting, fraud and claims leakage.
How fast it delivers value
The admin portal runs in the browser with nothing to install. We onboard your team and stakeholders and start with a focused pilot on a slice of your claims, so you see value before a full rollout.
Why you can trust it
Every action is logged with a timestamp, user and before/after state — a compliance-ready audit trail. Role-based access keeps data controlled, and we build alongside our pilot insurers, not from a distance.
How it stops fraud
Every claim is scored for fraud risk the moment it lands — with plain-English reasoning, photo authenticity checks, and vehicle-continuity verification that catches swapped-car fraud. Suspicious claims surface before a shilling moves.
The outcome
Shorter cycle times, controlled settlement costs, happier policyholders and a clean audit trail for regulators — from one platform.
AVICS is made of connected modules. Use the full platform, or start with the ones that matter most for your pilot.
File, track and resolve claims from a unified dashboard, with a full status lifecycle from Pending to Completed.
Qualified assessors submit competitive bids with detailed damage reports and parts breakdowns.
Connect to a verified network of repair partners and route each job to the best-fit garage.
Suppliers bid on the parts each claim needs, so you always award the best value.
Real-time dashboards across claims, customers, garages and assessors.
Granular role-based access with a compliance-ready audit trail on every action.
Generate shareable claim links customers complete online — no app required to start.
Appoint investigators, collect field reports via secure links, and reach a documented fraud verdict.
Compare claimant vs. assessor estimates side by side, approve, and pay out without a repair.
Fast-track workflows for windscreen and glass jobs with supplier bidding.
A web command centre for your team to oversee every claim and stakeholder from any browser.
Native apps so customers, garages, assessors and suppliers manage everything from their phone.
🚧 Coming soon to iOS & AndroidMost systems just move paper to screens. AVICS reasons about the claim — scoring fraud risk, verifying photos, and checking the vehicle is the same one at every stage.
Every claim gets a 0–100 risk score and a Low/Medium/High band on arrival — each backed by the signals and plain-English reasoning behind it. Scores update live on the dashboard as evidence arrives.
AVICS compares the vehicle across submission, assessment, repair and re-assessment — flagging mismatches to catch swapped-car fraud, with a verdict and confidence for each stage.
On upload, computer vision confirms a real vehicle is in frame and metadata confirms the photo was taken in the last 7 days — stale and fake evidence is caught at the door.
Policyholders can file by chatting instead of filling forms. The assistant asks the right follow-ups, captures location, and validates photos inline — a claim in minutes.
An in-app AI assistant on every page — summarising claims, explaining workflows and guiding staff, so teams move faster and stay consistent.
Customer files a claim via a shared link or the mobile app — photos are AI-validated instantly for authenticity.
Insurer reviews and approves the claim for assessment
Qualified assessors submit bids with damage reports
Best-fit garage is awarded the repair job
Suppliers bid on parts — best value wins
Repair completed, payouts processed, case closed
Insurers run the show from the admin portal, while policyholders, garages, assessors and suppliers each get a dedicated experience.
Policyholders
Repair Partners
Damage Experts
Parts Providers
The AVICS admin portal gives insurance teams a powerful web dashboard to oversee every claim, manage all stakeholders, and maintain complete audit trails — from any browser.
Most motor claims still run on phone calls, spreadsheets and paper. Here's what changes.
Today · manual claims
One connected platform
The AVICS mobile app will put the full power of the platform in the pockets of customers, garages, assessors and suppliers. Native apps for iOS and Android are on the way.
Want to be notified at launch? .
My Claims
Toyota Corolla
Rear collision
ActiveHonda CRV
Side impact
PendingIncoming Job
Repair Job #4821
KES 48,500
Toyota Corolla · Rear bumper + boot lid replacement
12
Jobs Done
4.9★
Rating
Book a demo to see AVICS on your own claims data and talk through a pilot for your team.