Support Centre
We're here to help. Send us a message and we'll get back to you within 24 hours.
support@aveafrica.com
Response within 24 hours
Phone
+254 700 000 000
Mon – Fri, 8 AM – 6 PM EAT
Response Time
Within 24 hours
Business days only
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Common Questions
How do I file a claim?
Message us on WhatsApp and answer a few questions — the assistant will take your photos, the police abstract and the accident location, and file it for you. You can also download the AVE Africa app and tap "File New Claim", or use a claim link sent by your insurer.
Can I report a claim on WhatsApp?
Yes — report it, send photos, share the accident location and track it to completion, all in the chat. Your number has to be the one registered with your insurer, which is how we know the claim is yours.
How do I reset my password?
On the login screen, tap "Forgot Password" and follow the instructions sent to your registered email.
How do I delete my account?
Submit a request through our Account Deletion page and we will process it within 30 days.
How long does a claim take?
Processing time varies by insurer, but most claims move through assessment and repair within 7–14 business days.
I haven't received my payout. What do I do?
Payouts are processed by your insurer after your claim is marked Completed. Contact us using the form and include your claim reference number.